Customer Experience Lab is a personal project of Tamas Lengyel. I experiment with design techniques & early seed new ideas
to develop superb tools & solutions on the field of customer experience design.
Researching & experimenting
Great customer experience at the bottom line is a culture topic. I create & invest in digital & offline concepts, that help boosting customer centricity in large organisations.
Creating brand driven customer experience strategy & optimising customer journeys, to provide a meaningful & unique experience for the end user.
Experience Methods & tools
I like challenging methods & tools based on my experience. So I constantly think about how to tweak and change existing frameworks & tools to customise them to my needs.
Service Design Conference
My latest project I was co-founding is the DOERS Service Design Conference. It is a cultural mission for me, to bring great designers to the CEE region to speak about the importance of service design & customer centricity.
The conference was sold out a week before the start, with over 400+ participants joining from 22 different countries.
During different design thinking sessions participants frequently ask for my advice about what books to read to acquire more knowledge in the field. Sometimes they are even more specific and ask about books for specific parts of the design thinking process.
So Design Thinking FAQ is my loved selection of books for each stages of the design thinking process. Check it out and have a good reading!
I am a Germany based experience designer with 10+ years experience, acquired in 12 different countries all across Europe. I focus on employee engagement, creating services that work and crafting unique brand experience.
If you want to see more details about me check out one of my social places.